Dear FPL Team,
Ever-increasing billing department:
A few days ago, I had the occasion to leave my home for a week. During this time, I ensured that all appliances were turned off, with only the refrigerator and air conditioner operating to maintain a temperature of 81 degrees. It was surprising to discover that, despite these precautions, the electric bill showed a daily consumption even greater than what we record when we are at home.
Following this incident, I wrote, published, called, and have just received the second visit from an FPL specialist. Although this latest one proved to be highly qualified and defended the company's stance, he could not provide a coherent explanation as to why, with the house empty, these consumption values were recorded, especially since he just showed me that the meter reads zero when there's no consumption. He indicated that the high external temperatures might have caused greater use of the air conditioner and that would explain it. However, I was able to show him that on subsequent days, with even higher temperatures and all of us at home, the billed cost was significantly lower.
During his visit, the representative showed me data from my account relating to the last year. One particular term concerned me: Storm Recovery. It represents an additional fee imposed by FPL. A year ago it was $5.49 monthly, but last month they increased it by almost 1000%, charging me $48.95. The representative's explanation is that it's a charge for storm recovery due to Hurricane Ian, which affected the western region of the state of Florida in September 2022. This is precisely why I call it poor administrative practices because, in addition to the rise in the cost of their services authorized by the state governor, Ron De Santis, FPL keeps adding charges like this nearly 1000% increase to all users throughout Florida, whether affected by Hurricane Ian or not.
Your advertisements and representatives present a professional, humanitarian, loyal, impeccable service, friendly face, but FPL uses these monopoly schemes to charge more and more, and much is never enough for them.
It is concerning that charges of this nature are added without clear and transparent communication to the users. I believe this practice does not reflect the integrity and honesty expected of a company of your magnitude. Moreover, it's discouraging that, despite my efforts to reduce consumption, I now face higher bills.
I appreciate the attention and professionalism of your representative; however, I believe it's crucial to review and communicate any rate adjustments to users clearly and transparently. But first, avoid them, because they surpass all the services we must pay for in a household.
Customer # 49935-62349